Our Meeting Policies

We're genuinely excited to meet with you and discuss your social media marketing and digital strategy with you. When you sign up for our meetings, you agree to the below policies as well as the policies noted on our Terms of Use page:

Technical Issues: In our experience Zoom via a laptop or desktop works best for holding online meetings. Clients are expected to test their Zoom access at least 30 minutes in advance if they don't already use it regularly, and log into the Zoom meeting space at least 10 minutes prior to the scheduled time to handle any potential technical issues. This ensures our session time can be used efficiently. Should you experience technical or connection issues within those 10 minutes and not able to work through it via Zoom's troubleshooting guide, please email us immediately.

Reschedules: Clients are responsible for rescheduling their appointment at least two (2) hours prior to the original scheduled time should they not be able to attend via Zoom or in person. Please contact us immediately should you want to reschedule but cannot find your confirmed appointment email.

Late Arrivals: The Strategic Ampersand reserves the right to end the meeting at the original scheduled time should a client arrive late to a scheduled meeting, via Zoom or in person. No refund will be given for late arrivals. Clients arriving 10-minutes or later to a meeting will fall under our "No Show" policy and a $50 reschedule fee will apply should the client wish to reschedule the meeting.

Cancellations & Refunds: Should a client cancel a scheduled meeting and not wish to reschedule, a $25 cancellation fee plus a $10 donation amount will be deducted from refund amount if the meeting is canceled a minimum of two (2) hours or less prior to the scheduled meeting time. Meetings must be canceled by email as soon as possible since the email's time-stamp will determine if it was received in time for a refund.

Late Reschedules, Cancellations, & No-Shows: If a client reschedules or cancels within the two-hour timeframe or doesn't show up (aka "no-show") for the meeting via Zoom or in-person, the client forfeits any and all refund amounts. Clients will be charged an additional non-refundable $50 rescheduling fee should they wish to reschedule within the two-hour timeframe. The $50 fee must be paid prior to the rescheduled meeting time.

Strategy Review Session Follow-Up Meeting: A Strategy Review Session follow-up call (30 minutes) must be scheduled within 4 weeks (28 days) after the first call. Refunds will not be given for unscheduled or missed calls.